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**NEW INFO Coronavirus /Deliveries & Returns**

 

Deliveries

22.3.20 UPDATE:

Our Mothers Day orders will be delivered during the day in a 'Contactless' fashion.

Our shop is available for pre-ordered collections only. We are not accepting any further orders.

Once all collections are made our shop will be closed, we are taking a holiday next week then will update when we know more about the contraints under which we need to work - we will respect all latest advice and instructions.

 

19.3.20 Update:

I have closed our website to new orders for anything other than gift vouchers.

We will work through the orders that we have received.

If we need to change anything about your order we will contact you - this might be delivery date, or flower content or even other arrangements.

We will do our utmost to satisfy the orders received, we will keep our lovely customers fully informed.

Thank you so much for your ongoing support and we hope we can count on you again on 'the other side' of this. Please all stay safe and healthy xxxxx

 

 

 

 

 

Please make a note of our phone number 01625 522228 and email address info@chelseaflowers.com in case for any reason our website has to go down - thank you

 

Our delivery conditions are that our driver, wearing gloves, will knock on the door and leave the flowers - 'contactless'. We will photograph the bouquet in situ as a record of delivery. 

We have limited our delivery areas to concentrate on a more localised service. This means that towns and villages that we would usually travel to for over 30 minutes are now no longer listed on our list of delivery points. This will apply for the high risk period only.

 

This info will be regularly updated as it WILL change.

 


Returns Policy
 

At Chelsea Flowers Wilmslow, we work hard with our wholesalers to ensure we buy in the very best stock of plants and flowers. In the unlikely event you are dissatisfied with your flowers, then please contact us as soon as possible and we will do all that we can to resolve the matter.

We expect cut flowers when cared for in accordance with the care card to last for a minimum of 5-7 days however this is dependent on the type of flower.





 
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